Here at Darn Good Yarn, we want your online shopping experience to be the best online shopping experience you've ever had; as perfect and as painless as possible. To proceed, you will need an order number and the email address associated with the ord

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(49, 24, 127); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Here at Darn Good Yarn, we want your online shopping experience to be the best online shopping experience you&apos;ve ever had; as perfect and as painless as possible.To proceed, you will need an&#xA0;order number and the email address associated with the order. Please have these ready before starting the returns process.All product returns require a Return Merchandise Authorization (RMA) number. You can easily obtain a RMA number by clicking on the button below. Returns without an RMA number are subject to a 25% restocking fee.If we make a mistake, we will always make it right at no expense to you. Please click on the button below and start a return request.If you are unsatisfied with your purchase, you may return it to us for a refund or exchange within 60 days of purchase unless noted otherwise on the product page. To qualify for a refund, the items must be returned in original condition and unworn. It is your responsibility to pay for the order to be returned. After your return/exchange is approved, you will have 60 days to return the product before the RMA becomes void. Please Note: All subscription products are final sale, as are closeout and final sale items (as the name implies). These items cannot be returned or exchanged.If you are exchanging 2 or more items, there will be a $5 fee to cover shipping new product to you. An invoice will be emailed to you upon receipt of the returned items.&#xA0;Please don&apos;t send cash or checks to cover the $5 fee.Items from a BOGO or bundle deal (excluding any mystery or final sale items) are individually eligible to exchange for any item that is of equal or lesser value than the original item&apos;s full price. If you would like a whole refund or exchange, the whole bundle or all BOGO products must be returned.For One-of-a-Kind products and/or products where you specified color preferences, please include your color preferences (if applicable) under &#x2018;Provide any additional information&#x2019; during the return process. See the figure below.Please note that if you used rewards points for an order you wish to return, those rewards cannot be reactivated or refunded. For this reason, we recommend considering keeping the order if possible to retain the value of your rewards.<img data-fr-image-pasted="true" src="https://cdn.shopify.com/s/files/1/1346/5473/files/darngoodyarn.returnlogic-screenshot.png?v=1659454119" style="width: 300px;" class="fr-fic fr-dib"> <figure id="isPasted">The Pop-Up Where You&apos;ll Fill in Color Preferences (if applicable)</figure>If you have any questions or concerns, please reach out to us via email&#xA0;<a href="mailto:info@darngoodyarn.com" style="box-sizing: border-box; background: transparent; color: var(--colorLink); text-decoration: none; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: var(--colorTextBodyAlpha015); display: inline-block; position: relative;">info@darngoodyarn.com</a>, live chat or give us a call&#xA0;<a href="tel:1-518-831-1703" style="box-sizing: border-box; background: transparent; color: var(--colorLink); text-decoration: none; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: var(--colorTextBodyAlpha015); display: inline-block; position: relative;">1-518-831-1703</a>. We love hearing from our customers!<a href="https://darngoodyarn.returnlogic.com/" style="box-sizing: border-box; background: rgb(49, 24, 127); color: var(--colorLink); text-decoration: none; padding: 15px 32px; width: 400px; margin: 16px auto; border-top: none; border-right: none; border-bottom-width: 1px; border-left: none; border-bottom-style: solid; border-bottom-color: var(--colorTextBodyAlpha015); border-image: initial; text-align: center; font-size: 20px; font-weight: 600; border-radius: 12px; transition-duration: 0.4s; cursor: pointer; display: inline-block; position: relative; font-family: Poppins, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.4px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" target="_blank" title="Darn Good Yarn Returns &amp; Exchanges">Return or Replace Items</a><p style="box-sizing: border-box; margin: 0px; color: rgb(49, 24, 127); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Have a Darn Good Day!

Return & Exchange Policy

Whoops! We are so sorry about that! Please visit our Returns and Exchanges Portal to submit your exchange request. Just have your email address, order number and a photo of the wrong item ready. ☺. If you need assistance, please email us at info@darn

Whoops! We are so sorry about that! Please <a href="https://www.darngoodyarn.com/apps/redo/returns-portal/login" rel="noopener noreferrer" target="_blank">visit our Returns and Exchanges Portal</a> to submit your exchange request. Just have your email address, order number and a photo of the wrong item ready. &#x263A; If you need assistance, please email us at <a href="mailto:info@darngoodyarn.com">info@darngoodyarn.com</a> with your order # and photo of the received items.

What should I do if I receive the wrong item(s)?

Oh no! Let's get this fixed for you right away! Please visit our Returns and Exchanges Portal to submit your exchange request. Just have your email address, order number, and a photo of the wrong item ready. ☺. If you need assistance, please email us

Oh no! Let&apos;s get this fixed for you right away! Please <a href="https://darngoodyarn.returnlogic.com/" rel="noopener noreferrer" target="_blank">visit our</a>&#xA0;<a href="https://www.darngoodyarn.com/apps/redo/returns-portal/login" rel="noopener noreferrer" target="_blank">Returns and Exchanges Portal</a>&#xA0;to submit your exchange request. Just have your email address, order number, and a photo of the wrong item ready. &#x263A; If you need assistance, please email us at&#xA0;<a href="mailto:info@darngoodyarn.com">info@darngoodyarn.com</a>&#xA0;with your order # and a photo of the received items.

My item arrived damaged, what should I do?

We may have received your returned package but it has not been processed yet. Please allow 15 days upon receipt by the returns department to see the refund/exchange of new items is processed. If you have been waiting for more than 15 days, please let

We may have received your returned package but it has not been processed yet.&#xA0;Please allow 15 days upon receipt by the returns department to see the refund/exchange of new items is processed.&#xA0;If you have been waiting for more than 15 days, please let us know your return tracking number and we will escalate your concern.

Where is my refund or exchange?

Most bundles are under promotion/final sale. Returns/exchanges are not eligible. You can check this under the product page description.

Most bundles are under promotion/final sale. Returns/exchanges are not eligible.You can check this under the product page description.&#xA0;

Can I return the mystery box or mystery bundle?

darn-good-yarn-2

Returns/Exchange

How can I cancel the recent order placed?

Why was my order cancelled and refunded?

Cancel/Cancelled Orders

How do I change my shipping address? (Non-subscription)