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Whoops! We are so sorry about that! Please <a href="https://www.darngoodyarn.com/apps/redo/returns-portal/login" rel="noopener noreferrer" target="_blank">visit our Returns and Exchanges Portal</a> to submit your exchange request. Just have your email address, order number and a photo of the wrong item ready. &#x263A; If you need assistance, please email us at <a href="mailto:info@darngoodyarn.com">info@darngoodyarn.com</a> with your order # and photo of the received items.

Whoops! We are so sorry about that! Please visit our Returns and Exchanges Portal to submit your exchange request. Just have your email address, order number and a photo of the wrong item ready. ☺. If you need assistance, please email us at info@darn

What should I do if I receive the wrong item(s)?

Returns/Exchange

How can I cancel the recent order placed?

Why was my order cancelled and refunded?

Cancel/Cancelled Orders

How do I change my shipping address? (Non-subscription)

How to update my shipping address? (Subscription)

I do not have a shipping address. How can I place an order?

Shipping Address

How do I Pause or Cancel my Subscription?

Can I use a Coupon Code on Subscription Boxes?

Can I gift a Subscription Box to a friend or family member?

How Can I Add/Remove Club Exclusive Offers?

How to change your charge date?

Can I return my Subscription Box?

How to update my shipping address?

Can I cancel the subscription anytime?

Can I select the yarn for next month?

How does the yarn subscription work?

What are these skirts made of?

How can I change my card on file?

How does the skirt subscription work?

Subscription

Return & Exchange Policy

My item arrived damaged, what should I do?

Where is my refund or exchange?

Can I return the mystery box or mystery bundle?

Do you ship internationally?

WISMO (Where Is My Order) / How do I track my order / How do I get my tracking number

How much does shipping cost / Do you expedite orders / Do you offer free shipping?

Order was marked delivered, but I did not receive it

Shipping & Tracking

How do I sign up to become a Darn Good Yarn Wholesaler?

Wholesale

How to check the balance of my Karma points?

What are Karma points and how does it work?

Why can't I get gift cards instead of coupons?

Apply karma points on invoices

Rewards/Karma Points

My package is missing, what should I do?

Missing package

Pattern won't download

Pattern download issues

How to add color requests/notes?

Can I pick my skirt?

Color request (Skirt subscription)

Color Requests

Unable to log in / Unable to reset password

Log-in Issue

Why Dye Bleeds & What To Do About It!

Dye rubbing off/bleed

When is it coming back?

Out of Stock

What if an item in my order is missing?

Missing item

What methods of payment do you accept?

How do I purchase a gift card

How do I use a gift card for my purchase?

Orders & Payment

How do I apply promo/discount codes?

Where do I get promo codes/discounts?

Forgot to add a promo code (but already purchased)

My coupon/discount is not working

Discounts & Promos

About Darn Good Yarn

Pattern recommendation

How can I change my email address?

What is my skirt size?

Product Information/ Care instructions

Yarn Calculator for Crochet & Knitting

What should I do if I receive the wrong item(s)?Updated 5 months ago