We will confirm your request as soon as a live agent sees your message. Please note that dispatched orders can no longer be cancelled. Please see the returns/exchange policy here.

We will confirm your request as soon as a live agent sees your message.Please note that dispatched orders can no longer be cancelled. Please see the returns/exchange policy <a href="https://www.darngoodyarn.com/pages/return-policy" rel="noopener noreferrer" target="_blank">here</a>.

How can I cancel the recent order placed?

At Darn Good Yarn®, we take the protection of personal information and abuse of that information very seriously. We proactively manage the everyday occurrence of fraud against the community and the team we have at Darn Good Yarn®. If the Shopify algo

<h2 id="isPasted">Orders Flagged as Suspicious or Fraudulent</h2><p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(49, 24, 127); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">At Darn Good Yarn&#xAE;, we take the protection of personal information and abuse of that information very seriously. We proactively manage the everyday occurrence of fraud against the community and the team we have at Darn Good Yarn&#xAE;.<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(49, 24, 127); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If the Shopify algorithms detect and mark an order as suspicious or fraudulent, the order will be canceled and fully refunded within 24-48 hours. In addition, the email contact associated with the order will receive a cancellation and refund notification email in their inbox. These measures are necessary to safeguard our company, customers, and the future of Doing Darn Good. Limited cancellation timeline exceptions include but are not limited to weekends, US Holidays, and Holiday observation days.<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(49, 24, 127); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you believe your order was erroneously canceled and refunded and you&apos;re interested in ordering from Darn Good Yarn, please get in touch with us directly via email&#xA0;<a href="mailto:info@darngoodyarn.com" rel="noopener noreferrer" style="box-sizing: border-box; background: transparent; color: var(--colorLink); text-decoration: none; border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: var(--colorTextBodyAlpha015); display: inline-block; position: relative;" target="_blank">at info@darngoodyarn.com</a>.<p style="box-sizing: border-box; margin: 0px; color: rgb(49, 24, 127); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We apologize for any inconvenience.

Why was my order cancelled and refunded?

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Cancel/Cancelled Orders

How do I change my shipping address? (Non-subscription)

How to update my shipping address? (Subscription)

I do not have a shipping address. How can I place an order?

Shipping Address

How do I Pause or Cancel my Subscription?

Can I use a Coupon Code on Subscription Boxes?

Can I gift a Subscription Box to a friend or family member?

How Can I Add/Remove Club Exclusive Offers?

How to change your charge date?

Can I return my Subscription Box?

How to update my shipping address?

Can I cancel the subscription anytime?

Can I select the yarn for next month?

How does the yarn subscription work?

What are these skirts made of?

How can I change my card on file?

How does the skirt subscription work?

Subscription

Return & Exchange Policy

What should I do if I receive the wrong item(s)?

My item arrived damaged, what should I do?

Where is my refund or exchange?

Can I return the mystery box or mystery bundle?

Returns/Exchange

Do you ship internationally?

WISMO (Where Is My Order) / How do I track my order / How do I get my tracking number

How much does shipping cost / Do you expedite orders / Do you offer free shipping?

Order was marked delivered, but I did not receive it

Shipping & Tracking

How do I sign up to become a Darn Good Yarn Wholesaler?

Wholesale

How to check the balance of my Karma points?

What are Karma points and how does it work?

Why can't I get gift cards instead of coupons?

Apply karma points on invoices

Rewards/Karma Points

My package is missing, what should I do?

Missing package

Pattern won't download

Pattern download issues

How to add color requests/notes?

Can I pick my skirt?

Color request (Skirt subscription)

Color Requests

Unable to log in / Unable to reset password

Log-in Issue

Why Dye Bleeds & What To Do About It!

Dye rubbing off/bleed

When is it coming back?

Out of Stock

What if an item in my order is missing?

Missing item

What methods of payment do you accept?

How do I purchase a gift card

How do I use a gift card for my purchase?

Orders & Payment

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Forgot to add a promo code (but already purchased)

My coupon/discount is not working

Discounts & Promos

About Darn Good Yarn

Pattern recommendation

How can I change my email address?

What is my skirt size?

Product Information/ Care instructions

Yarn Calculator for Crochet & Knitting